Privacy Policy

Bromic Pty Ltd (ACN 001 648 979) and its related companies (Bromic / we / our / us) have prepared this Privacy Policy to describe our practices regarding the collection, handling, use and disclosure of personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

We may amend, vary or update this Privacy Policy from time to time. Any amendments, variations or updates to this Privacy Policy will be posted on Bromic’s website located at We encourage you to periodically review this Privacy Policy to stay informed about how we collect, handle, use and disclose your personal information.

Information You Provide to Us

We receive certain information when you use this website and provide information through this website, contact and provide information to us by correspondence, phone (as set out below) or email and/or when we provide goods or services to you (together called “Services”). This information includes, but is not limited to, your name, address (street, state, postcode and city), phone number, e-mail address, construction project information, (personal information). We collect all this personal information from you in order to:

• address you by your name;
• process and answer your queries;
• execute the agreement that we have with you;
• respond to questions and / or complaints;
• notify you about changes to our programs and services;
• provide customer care and support;
• aid in the design process for construction projects;
• provide warranty registration of products;
• send a newsletter or advertisements;
• save and handle potential job applications;
• meet legal obligations, if applicable

If you communicate with us by phone, we may make an audio recording of the phone conversation phone conversation as well as a system generated transcript of the conversation (phone recordings). We use phone recordings to assist in quality monitoring of staff and/or to investigate and resolve complaints. Phone recordings will be deleted after 13 months from the date of the recording, provided the information is no longer necessary for those purposes and that no legal requirements exist to the contrary.

Information Collected Via Technology

Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases we may collect personal information from alternative sources and combine the information we collect from you with information obtained from other sources to help us improve its overall accuracy.

We may also collect Internet Protocol (IP) addresses (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain names, unique device identifiers, the pages of this website that you visit, the time and date of your visit, the time spent on certain web pages, information about how you use our Services and other diagnostic data. We also use cookies (as described below) and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the solutions and information for which you searched and which you viewed. Like most Internet services, we automatically gather this data and store it in log files each time you use our services.

We collect all this information in order to:
• compile and analyse statistics about the use of this website or Services;
• provide analysis or valuable information so we can improve our services and communications;
• improve the functionality and user-friendliness of this website or Services;
• provide and maintain this website;
• monitor the usage of this website;
• allow you to participate in interactive features;
• detect, prevent, and address technical issues.


Cookies are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on this website.

Flash Cookies

Flash cookies are used to store your preferences such as volume control or to display content based upon what you view on this website to personalize your visit. Flash cookies are different from other cookies because of the amount and type of data stored, and the way in which data is stored. Cookie management tools provided by your browser usually will not remove Flash cookies. To learn more about Flash cookies, who has placed Flash cookies on your device, and how to manage privacy and storage settings for Flash cookies click here: Macromedia Support. We do not control the privacy practices of the third parties who place or track Flash cookies and this Privacy Policy does not cover their practices. You should visit the privacy policies of companies who place Flash cookies to understand their practices.


Analytics use cookies, script tags and scripts to collect and store information such as how users interact with our Services, browser and site performance metrics, errors users encounter when using
our Services, device identifiers, how often users visit this website, what pages they visit, and what other sites they used prior to coming to this website. We use the information we get from Google Analytics only to improve this website and our Services. Please see the following links for more information about Google Analytics:
Google Ads
Google analytics


We display personal testimonials of satisfied customers on this website in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at

Personal Information of Minors

We cannot check whether a website visitor is older than 18 years and encourage parents to be involved in the online activities of their children. In the event that we collect personal information of a person under 18 years of age and a parent or guardian does not wish us to retain this personal information, please contact us using the contact details below. We will then make sure that this information is deleted.

Disclosure to Third Parties

We may also disclose your personal information to third parties in the good faith belief that such disclosure is necessary to:

• comply with a legal obligation;
• execute an agreement;
• protect and defend the rights and property of Bromic;
• prevent or investigate possible wrongdoing in connection with this website;
• protect the personal safety of users of this website or the public;
• protect against legal liability.

Relevant examples of such disclosure include submitting your personal information to a third party that is responsible for executing an agreement or using your personal information to accurately respond to questions or complaints. Also, we may employ third party companies and individuals to facilitate or provide this website on our behalf, to perform website-related sales and marketing activities or to assist us in analysing how this website are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

From time to time, your personal information may be transferred to, and maintained on, computers located outside of your state, country, or other governmental jurisdiction where the privacy laws may differ than those from your jurisdiction. Please note that we may transfer your personal information to the United States and store it there. You consent to the storage of such information on overseas servers.

Bromic will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including to protect the security of your personal information.


We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy and will not store this information for more than five (5) years after the personal information is no longer necessary for those purposes, provided that no legal requirements exist to the contrary such as in the case of retention periods required by law.

Your Rights Regarding Your Personal Information

We would like to inform you of your rights concerning the collection and use of your personal information. You have the right to:

• Access request access to the personal information we collect and request a copy of this information  by contacting us.
• Correct, Update and Deletion- request your personal information is corrected, updated or deleted if it is incomplete, out of date and / or erroneous. You can change (some of) your personal information in your account by editing your profile or by contacting us.

We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.

We will respond to all requests for access to or correction of personal information within a reasonable time.

If you would like to exercise any of these rights, please email

Security of Your Personal Information

We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information. We further protect personal information by restricting access to personal information to only those who need access to the personal information do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.

Despite these measures, you should know that we cannot fully eliminate security risks associated with personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Any content you post while using the Services is at your own risk. If you have any questions about security on this website or Services, you can contact us by using the contact information set forth below.


If you have any concerns with the way we collect, store, or process your personal information, please email

We take all complaints seriously and will respond to your complaint within a reasonable period.

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992


For all other general enquiries, you may contact us at:

Bromic Pty Ltd
10 Phiney Place, Ingleburn
NSW 2565, Australia

Privacy policy updated on February 14, 2023.