Technical Product Manager – Heating
Join Bromic Heating as our Technical Product Manager and take ownership of the technical roadmap for our innovative product lines. In this pivotal role based in Irvine, you’ll act as the key conduit between our customer service and engineering teams—translating customer needs into actionable technical solutions and driving product excellence from concept to delivery. If you’re passionate about bridging technical expertise with customer-focused innovation, this is your opportunity to make a real impact.
Role Responsibilities:
- Provide end-to-end technical support across electrical, mechanical, and app-based systems, ensuring timely and effective resolutions.
- Respond to customer inquiries via phone and email with professionalism, empathy, and a strong customer-first approach.
- Diagnose and troubleshoot installation issues, escalating complex cases when necessary and following through to resolution.
- Collaborate with internal teams on warranty replacements, service requests, and product performance validation.
- Maintain and improve technical documentation, including manuals, FAQs, and troubleshooting guides, based on customer feedback.
- Support global after-sales service, addressing technical inquiries and warranty claims with accuracy and care.
- Share product insights and recurring issues to enhance support processes and contribute to continuous product improvement.
Who we are looking for:
- Technically strong – Background in engineering with solid knowledge of mechanical, electrical, and gas systems.
- Experienced professional – 3–5 years in technical product management or engineering within a manufacturing environment.
- Customer-focused – Committed to delivering solutions with empathy, professionalism, and a positive attitude.
- Problem solver – Resourceful and analytical, able to troubleshoot complex issues and find effective resolutions.
- Clear communicator – Excellent written and verbal skills, with the ability to explain technical concepts clearly.
- Collaborative team player – Works well across functions, contributing to product development, support, and continuous improvement.
- Organised multitasker – Manages priorities methodically and thrives in a fast-paced, varied role.
- Digitally capable – Proficient in ERP and CRM systems (Microsoft NAV & CE), with strong technical documentation skills.
If you’re driven by innovation, thrive in cross-functional collaboration, and want to shape the future of heating technology, we’d love to hear from you. Apply now to join Bromic Heating and make your mark as our Technical Product Manager.
Job Enquiries
Please feel free to submit your details, along with your CV, to our HR team